Mayfair Carpet Cleaning Service Terms and Conditions
These Terms and Conditions set out the basis on which Mayfair Carpet Cleaning provides carpet, upholstery and related cleaning services to residential and commercial customers. By making a booking, you agree that you have read, understood and accepted these Terms and Conditions and that they form a legally binding agreement between you and Mayfair Carpet Cleaning.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Company means Mayfair Carpet Cleaning.
Customer means the person, firm or organisation booking or receiving the services.
Premises means the property or properties where the services are to be carried out.
Services means carpet, rug, upholstery and other cleaning or related services provided by the Company.
Technician means any representative, employee, subcontractor or operative engaged by the Company to deliver the services.
2. Scope of Services
The Company provides professional cleaning services for carpets, rugs, upholstery, and related furnishings, together with any additional services expressly agreed at the time of booking. The exact scope of work for each booking will be described in the booking confirmation provided to the Customer.
The Company reserves the right to refuse or discontinue services where the Premises are unsafe, unsanitary or otherwise unsuitable for work to take place, or where access is not possible as agreed.
3. Booking Process
Bookings may be requested through the Company’s designated booking channels. At the time of booking, the Customer must provide accurate information including the type and size of areas to be cleaned, the condition of carpets or upholstery, access details and any known issues such as heavy staining, pet contamination or water damage.
All bookings are subject to availability and are not considered confirmed until the Customer receives confirmation from the Company. The Company reserves the right to decline a booking in its sole discretion.
The Customer is responsible for ensuring that any information given during the booking process is complete and correct. If the information provided is inaccurate or incomplete, the Company may adjust the quotation, apply additional charges or cancel the booking.
The Customer must notify the Company in advance of any special requirements, restricted access, parking limitations, building regulations or security procedures that could affect the delivery of the services.
4. Quotations and Pricing
Prices are normally provided based on the information supplied by the Customer at the time of enquiry. Quotations are estimates only and are subject to inspection by the Technician on arrival. If the actual condition of the items or size of the area differs from that described, the Company may revise the price before commencing work.
Any additional services requested on the day of the appointment that were not included in the original quotation will be subject to additional charges, which will be agreed with the Customer before commencement.
All prices are exclusive of any applicable taxes unless stated otherwise. The Company reserves the right to amend its pricing structure at any time, but such amendments will not affect confirmed bookings where a final price has already been agreed.
5. Payments and Invoicing
Payment terms will be confirmed at the time of booking. Unless otherwise agreed in writing, payment is due immediately upon completion of the services for residential customers and within the agreed credit terms for commercial clients.
The Company may require full or partial payment in advance for certain bookings, such as large-scale works, end of tenancy cleaning, or services scheduled for peak periods.
Payment may be made using the payment methods accepted by the Company at the time of booking or service. The Customer agrees to ensure that sufficient funds are available and that any payment details provided are valid and authorised.
Where payment is not received by the due date, the Company reserves the right to charge interest on overdue amounts at the statutory rate, together with any reasonable costs incurred in recovering the debt.
Invoices will be issued electronically unless otherwise agreed. The Customer is responsible for checking the invoice and raising any queries within a reasonable time period.
6. Cancellations, Rescheduling and Access
If the Customer needs to cancel or reschedule a booking, they must provide as much notice as reasonably possible. The Company may charge a cancellation or rescheduling fee where short notice is given or where the Technician is unable to gain access to the Premises at the agreed time.
Where the Customer fails to provide at least 24 hours notice of cancellation, the Company may charge a fee up to a reasonable proportion of the quoted price to cover costs and lost appointment time.
If the Technician attends the Premises and is unable to gain entry or is denied access, this may be treated as a late cancellation and a call-out charge or cancellation fee may apply.
The Company reserves the right to cancel or reschedule a booking in the event of circumstances beyond its reasonable control, including but not limited to extreme weather, illness, equipment failure or transport disruption. In such cases, the Company will endeavour to offer an alternative appointment as soon as reasonably possible.
7. Customer Obligations
The Customer must ensure that the Premises are accessible at the agreed time and that a responsible adult is present for the duration of the appointment where required.
The Customer is responsible for:
Removing small objects, fragile items, valuables and personal belongings from the areas to be cleaned prior to the Technician’s arrival.
Securing pets and ensuring children and vulnerable individuals are kept at a safe distance from cleaning equipment and chemicals during the service.
Providing adequate lighting, electricity and, where needed, access to water for the Technician to perform the services.
Informing the Technician of any known defects, damage, loose fittings, pre-existing stains, colour instability or previous cleaning treatments that may affect the service outcome.
The Company will not be liable for delays or inability to perform the services where the Customer fails to fulfil these obligations.
8. Service Standards and Limitations
The Company will carry out the services with reasonable skill and care, using appropriate cleaning methods and products suitable for the items being treated, based on the information available and any care labels present.
While the Company aims to achieve the best possible results, the Customer acknowledges that:
Some stains, odours and wear damage cannot be fully removed and no guarantee is given that any particular result will be achieved.
Differences in fabric composition, age, condition and prior treatments can affect the outcome of the cleaning process.
The Company is not responsible for any adverse effects where the Customer has failed to disclose prior damage, improper cleaning attempts, or use of inappropriate products on the items before the Company’s attendance.
The Customer must follow any aftercare advice provided by the Technician, including recommended drying times and ventilation. The Company is not liable for damage resulting from failure to follow aftercare instructions.
9. Liability and Damage
The Company maintains appropriate insurance cover for its business operations. Nothing in these Terms and Conditions seeks to exclude or limit liability for death or personal injury caused by negligence, fraud, or any other liability which cannot lawfully be excluded.
Subject to the above, the Company’s liability for any loss, damage or claim arising out of the provision of the services shall be limited to the cost of the relevant service or, at the Company’s option, the cost of repair or replacement of the affected item, taking into account fair wear and tear.
The Company will not be liable for:
Pre-existing damage, wear, fading, discolouration, shrinkage or defects in carpets, upholstery or other items that become more apparent during or after cleaning.
Any indirect, consequential or economic loss, including loss of profit, loss of business, or loss of opportunity.
Damage caused by weak seams, unsecured furniture, loose tiles, lifting floor coverings, or faulty installations.
The Customer must notify the Company in writing of any alleged damage or service issue as soon as reasonably practicable and in any event within 48 hours of completion of the services, providing clear details and, where possible, supporting evidence. The Company will investigate any complaint and, where appropriate, arrange an inspection or remedial work.
10. Waste Handling and Environmental Regulations
The Company will handle and dispose of waste generated during the cleaning process in line with applicable regulations and good environmental practice.
Standard household waste, such as used cloths and light packaging arising from the service, will normally be removed by the Technician. Larger quantities of waste, hazardous materials, sharp objects, clinical waste or building debris are outside the scope of standard services unless expressly agreed in advance.
The Customer must inform the Company before the appointment if the Premises contain any hazardous substances or contaminated areas that may affect the services. The Company reserves the right to decline to handle or remove any waste that it reasonably considers hazardous or outside the scope of its normal operations.
Where additional waste disposal or specialist handling is requested or required, the Company may apply extra charges to cover transport, disposal fees and any regulatory compliance costs.
11. Property and Keys
Where the Customer provides keys or access codes to the Premises, the Company will take reasonable care to keep them secure and to ensure they are returned or deleted as appropriate after the service.
The Company will not be responsible for any loss or damage arising from keys or access information provided to it where such loss or damage is not the result of the Company’s negligence.
12. Health and Safety
The Company takes health and safety seriously and will carry out the services in accordance with relevant health and safety requirements. Technicians are instructed to use cleaning products and equipment in a safe and responsible manner.
The Customer agrees to cooperate with any reasonable health and safety requests made by the Technician, including maintaining clear access routes, keeping pets away from working areas and ventilating rooms where necessary.
Certain cleaning products and equipment can present risks if misused. The Customer must not use Company equipment or products without the express permission of the Technician.
13. Guarantees and Complaints
Where the Company offers any specific service guarantee, the terms of that guarantee will be explained at the time of booking or in the booking confirmation. Any guarantee is conditional upon the Customer following the Company’s instructions and not attempting further cleaning or treatment before the Company has had an opportunity to inspect and, where appropriate, rectify any problem.
If the Customer is dissatisfied with any aspect of the services, they should contact the Company as soon as possible, providing full details of the issue. The Company will investigate the complaint and, where justified, may offer a re-clean of the affected area, a partial refund, or other appropriate remedy.
14. Data Protection and Privacy
The Company collects and processes personal data as necessary to manage bookings, deliver services, handle payments and communicate with customers. Personal information will be handled in accordance with applicable data protection laws and used only for legitimate business purposes.
The Customer is responsible for ensuring that any contact details provided are accurate and kept up to date for the purposes of booking confirmation, service updates and invoicing.
15. Changes to These Terms
The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that booking. Updated terms will be made available upon request.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the services.
17. General Provisions
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
No person other than the Customer and the Company shall have any rights to enforce any of these Terms and Conditions.
These Terms and Conditions constitute the entire agreement between the Customer and the Company in relation to the services and supersede any prior understandings, representations or agreements, whether written or oral.
